Shipping

Ground Parcel Shipping
Small packages are delivered directly to your residence or business via standard ground shipping, with tracking information emailed upon shipment. Inspect packages upon arrival; if damaged, note "Damaged" on the receipt, refuse the package, take clear photos, and contact us immediately at 1-800-418-0830 or info@spaandequipment.com.

Freight Shipping
Large packages are carefully packaged and palletized for freight delivery to your local terminal, which will contact you to schedule curbside delivery. White Glove Delivery (inside placement) starts at $450—call 1-800-418-0830 to arrange. Inspect shipments upon arrival; if damaged, note "Damaged" on the receipt, refuse the shipment, take photos, and contact us immediately at 1-800-418-0830.

Complimentary Shipping for Pro Members
Pro Membership holders in the contiguous United States enjoy complimentary standard shipping on all orders, with no minimum purchase requirements or exclusions.

International and Non-Contiguous U.S. Shipping
For orders to Hawaii, Alaska, Canada, Puerto Rico, U.S. territories outside the mainland, and other international destinations, product warranty does not cover shipping charges for replacement or damaged items at any time after purchase. Customers are solely responsible for all shipping charges during the warranty period.

Return Shipping
Customers are responsible for all transit costs for items returned to or replaced by SpaAndEquipment.com. We strongly recommend shipping returns with insurance using FedEx or UPS carriers. SpaAndEquipment.com is not liable for damage during return shipment, and it is the sender’s responsibility to file a damage claim with their chosen carrier. Shipments refused without prior contact with SpaAndEquipment.com may incur a restocking fee based on the item’s condition or shipping costs, whichever is greater.

Freight Damage Reporting
All freight damage must be reported to SpaAndEquipment.com within 24 hours of delivery. If damage is visible upon arrival, refuse the shipment, take clear photos, and contact us immediately at 1-800-418-0830 or info@spaandequipment.com.