I ordered this bed in December 2014. Recently, the hardware inside the chair that the arms attach to snapped off, simply from removing them ( as they are removable). I called customer service, and was told I could pay 280.00 to have a new back for the chair delivered- even though the chair is still under warranty. The person I spoke to in technical support kept reiterating the fact that the chair was "almost a year old", and that if it had happened earlier It may have been covered. What it being "almost a year old" has to do with anything is beyond me. When I asked to speak to someone else, I was told that was not an option, and was given an email address instead. It has been over a week and I have heard NOTHING.
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Cindy Barber
Feb 12, 2021
Great chair. Holding up well to heavy traffic.
Disadvantages: Little slow on electric up and down action
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Tsung
From viewing my clients on this chair it looks like they enjoy it a lot compared to my old beds.
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Karen
May 6, 2015
Great quality bed.
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Michael
Nov 25, 2016
Excellent product and great customer service. Highly recommended product for its quality.
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Sarah
Jun 2, 2016
I ordered this bed last year and I love it, just finished ordering 2 more.
Advantages: Great Quality.
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Angel.M
Sep 21, 2016
This customer purchased the item at our site.
My husband and I got this awesome bed, we are very happy for purchase this bed.
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