Customer Service Specialist (Los Angeles Office)

SkinAct, Inc is offering full time position for an experienced customer service representative to answer company's website/showroom generated product inquiries by phone, email, and online-chat.

This position will require a self-starting person with excellent time management skills.

• Managing incoming calls and emails from all company's customers and accounts. Ability to actively listen and respond in a courteous and professional manner is a key.
• Answer product questions and suggest information about other products when appropriate.
• Strong customer service skills are a must for this position, as well as the ability to multi task in a fast paced environment.
• Provide quotes to customers, check status of quotes and answer customer questions.
• Make sales presentations in person, over the phone or via email and close sales.
• Resolve customer complaints, issues and incorrect orders in a prompt, professional manner.
• Process orders from beginning to completion.
• Maintain current customer accounts.
• Process inbound customer orders, invoicing, create shipping labels and manage returns.

• Proven at least one year of customer support and sales experience. Prior customer service/sales experience in spa and salon products and equipment is a plus.
• Excellent communication skills (verbal and written).
• Ability to multi-task, follow-up, prioritize, and manage all projects in a timely manner.
• Mature work ethic, able to work independently.
• Outstanding customer service and sales skills.
• Strong phone contact handling skills and active listening as well as communicating customers via online chat and email.
• Knowledge in Microsoft Office, especially in Word and Microsoft Outlook.
• Detail-oriented and exceptionally organized.
• Possess an upbeat, positive and enthusiastic attitude.

• $17 to $20 (Rate of Pay Will Depend On Experience)
• Health Insurance
• Paid vacations, retirement plan, holiday pay, sick pay, and full benefits.

• Full-Time
• Hours: 9:00 AM-5:00PM Monday-Friday, No Weekends
• Casual Work Environment