Customer Service Specialist (Los Angeles Office)


Description:

SkinAct, Inc is offering full time position for an experienced customer service representative to answer company's website/showroom generated product inquiries by phone, email, and online-chat.

This position will require a self-starting person with excellent time management skills.

Duties:
  • Managing incoming calls and emails from all company's customers and accounts. Ability to actively listen and respond in a courteous and professional manner is a key.
  • Answer product questions and suggest information about other products when appropriate.
  • Strong customer service skills are a must for this position, as well as the ability to multi task in a fast paced environment.
  • Provide quotes to customers, check status of quotes and answer customer questions.
  • Make sales presentations in person, over the phone or via email and close sales.
  • Resolve customer complaints, issues and incorrect orders in a prompt, professional manner.
  • Process orders from beginning to completion.
  • Maintain current customer accounts.
  • Process inbound customer orders, invoicing, create shipping labels and manage returns.
Requirements:
  • Proven at least one year of customer support and sales experience. Prior customer service/sales experience in spa and salon products and equipment is a plus.
  • Excellent communication skills (verbal and written).
  • Ability to multi-task, follow-up, prioritize, and manage all projects in a timely manner.
  • Mature work ethic, able to work independently.
  • Outstanding customer service and sales skills.
  • Strong phone contact handling skills and active listening as well as communicating customers via online chat and email.
  • Knowledge in Microsoft Office, especially in Word and Microsoft Outlook.
  • Detail-oriented and exceptionally organized.
  • Possess an upbeat, positive and enthusiastic attitude.
Job Compensation:
  • $17 to $20 (Rate of Pay Will Depend On Experience)
  • Health Insurance
  • Paid vacations, holiday pay, sick pay, and full benefits.
Job Employment Type:
  • Full-Time
  • Hours: 9:00 AM-5:00PM Monday-Friday, No Weekends
  • Casual Work Environment
Probation Time:
3 Months