Spa and Equipment :: Terms & Privacy statement

Terms & Privacy statement

SpaandEquipment.com TERMS & CONDITIONS OF PURCHASE

If any of our products is not 100% satisfactory, simply return it within 30 days for credit refund of purchase or exchange less the shipping fee, a 15% restocking fee may apply on furniture & equipments. All returned furniture and equipment must be in original packaging. Fee may increase on damaged or used equipment. All credits in your account are automatically deducted from your next order. Claims for missing items must be received 24 hours from receipt of order.

WARRANTY ON ALL EQUIPMENT
1 Year Limited warranty from date of invoice.

Warranty for Malfunction & Manufacturer's defect only ( parts, labor & shipping not included). THIS WARRANTY IS VOID IN THE EVENT EQUIPMENT IS DAMAGED BY IMPROPER USE. This Warranty DOES NOT COVER malfunction and/or manufacturer's defects discoverable upon reasonable inspection on date of delivery, unless Warranty holder (1) submits photograph of defect or damage taken no later than date of delivery; and (2) reports defect or damage to Company within 24 hours of date of delivery. Notwithstanding anything to contrary herein stated, this Warranty DOES NOT apply to any malfunction or manufacturer's defect unless Warranty holder: (1) obtains a return authorization number issued by Company; (2) ships damaged or defective product to Company under that authorization number together with original packaging and tracking number of carrier pursuant to which equipment was originally delivered; (3) pays all costs associated with return shipment of equipment to Company; (4) pays Company a restocking charge of fifteen percent (15%) of the invoice price (inclusive of any and all costs and expenses incurred by Company in packing, shipping transporting or otherwise delivering replacement equipment to Customer). The company will issue company credit only for returns. No refunds. IN THE EVENT OF CHARGEBACKS OR STOP PAYMENTS, THIS WARRANTY IS VOID. RECEIVER MUST BE PRESENT UPON ARRIVAL OF MERCHANDISE. ANY DAMAGE DUE TO SHIPPING, DO NOT REMOVE ITEMS FROM THE ORIGINAL PACKAGING AND MUST BE REPORTED TO SPAANDEQUIPMENT.COM. PHONE # 800.418.0830. ANY CLAIM OR DAMAGE NOT REPORTED WITHIN 24 HOURS WILL NOT BE HONORED.TERMS & CONDITONS OF PURCHASE

REQUREMENTS AND LOCAL CODES: ANY CONFORMANCE WITH LOCAL CODES OR INSPECTIONS IS THE RESPONSIBILITY OF THE PURCHASER.

For Hawaii, Alaska, Canada, Porto Rico, American territories outside main land and other international orders product warranty does not cover product shipping charges for replacement or damaged items at any shape or form and anytime or day after purchase. Client is sole responsible for all the shipping charges during the warranty period.

ORDERS:

California Sales Tax is required to be assessed on all product or equipment purchases made in California, an on all orders shipped to an address within California. All orders $200.00 or more must be paid by cashier check, money order or credit card unless other terms apply. Returned checks will be charged $50.00. All orders will be shipped by UPS unless otherwise specified. No next day, 2nd day, or 3rd day delivery method will be used, unless requested by and paid by the customer. Order processing time is 5-10 business days for all shipments in the United States. Cancellations are subject to a 15% cancellation fee. No cancellations after 24 hours from purchase.
RETURNS/ REFUSALS: There is a 15% restocking fee for all returns. The company will issue company credit only for returns. No Refunds. All Returns must be done within 7 working days of invoice. All returns items must be in the same condition and in the same packaging as it was received. It must not be used assembled or damaged in any manner. All Returns must be pre-approved with a valid return authorization number placed outside the box. Returns without return authorization number will be refused. Any merchandise shipped by the client who is damaged during shipping will be the responsibility of the shipper. We reserve the right to make exceptions to this based on situation, carrier or client.
DAMAGES/ DEFECTS: 1)Attention Receiving, Do not sign and accept for the shipment until you have thoroughly inspected for any damage; shipper is not responsible for shipment that are not signed for as damaged upon arrival. 2)Damage/ Defective products must be reported within 24 hours of receipt of merchandise. Client must have the original tracking number of the carrier in order to process the damage complaint. Damage complaints without original packaging and tracking will not be entertained. Replacements will be sent out upon confirmation & receipt of the original damaged item. Only items with manufacturing defects or with damages due to improper shipping will be replaced. Damages due to improper use of the equipment are not eligible for replacement. We reserve the right to make exceptions to this to base on situation, carrier or client. TERMS & CONDITIONS MAY CHANGE WITHOUT PRIOR NOTICE. WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.
ALL SALES & PRICES ARE FINAL.

Sales Policies
1 SpaandEquipment.com does not accept responsibility for installation or assembly of any items purchased.
2 SpaandEquipment.com is not responsible for maintenance of any of our products. Proper use and maintenance are the sole responsibility of the customer.
3 SpaandEquipment.com is not responsible nor has knowledge of individual building codes or laws. Please check with your local government offices regarding any questions that you may have. Compliance with all local, state and federal codes is the sole responsibility of the customer.


Payment Policies
1 All purchases must be prepaid. We accept Visa, MasterCard, American Express, Discover, Certified Bank Checks and Money Orders. SpaandEquipment.com also is certified with many different lenders that can provide our customers with many different financing options. COD’s are not accepted.
2 Special order items, as well as items that are not in stock, will require a 50% deposit with the balance due prior to delivery or pick up of merchandise. Items that remain in our warehouse must be picked up or shipping within 3 weeks of purchase. Customer will be charged storage fees of no less than $35 per day that item(s) are held in our facilities.
3 After special orders are in production, the customer is fully responsible for paying the balance. If the order is cancelled, it will result in total forfeiture of deposit.
4 All returned checks will be charged an additional $35 plus all bank and services charges.

NO Charge-Back Policy
In further consideration of Seller’s acceptance of Credit Card Payment, Buyer herby agrees that he/she will not request, demand or otherwise cause the Issuer, or any company providing credit card charge processing service to the Issuer, to reverse and or charge-back the Credit Card Payment to the merchant account of the Seller [a “Charge-Back]. Any arbitration and or attorney’s fees resulting from a charge-back will be the sole responsibility of the Buyer. We recommend all buyers to read carefully these terms and the conditions before initiating a charge-back since any charge back will completely void the warranty pertaining to the payment in question.

Exchanges, Returns & Refunds
1 All returned products will incur a 15% restocking/reconditioning fee if the box/crate/container has been opened.
2 All merchandise including defective merchandise must be returned in its original box with original packing materials and must be packed in such a manner that it will not incur damages in return transit. Any damages to returned products are the sole responsibility of the customer and such damage claims are between the carrier and customer.
3 Refunds and exchanges will be given within 30 days from the original date of purchase. All credits and remaining refunds for merchandise will be given back to the customer in the form of original payment type.
4 Custom orders CANNOT be returned for any reason whatsoever.
5 All refunds issued will be less shipping charges. Customers are responsible for all return shipping charges.
6 All returns must be approved SpaandEquipment.com before they are returned and must be accompanied by an RMA number.
7 There will be no cash refund issued for financed orders, only store credit will be issued for financed orders.

General Shipping Information:
By Placing an order on SkinACt SpaandEquipment.com client accept the responsibility for shipping that is offered by SkinAct SpaandEquipment.com.
Client is responsible for Pickup, Delivery and accepting the delivery.
Standard shipping is via Freight or UPS National. All Freight is delivered to curbside, and signature required. Carrier may or may not call to set up a delivery time. Extraordinary delivery requirements may necessitate an additional fee to the carrier. The estimated delivery time will be approximately 1-10 business days from the time of order, some orders might take more than 90 days. Standard delivery is not available to Alaska or Hawaii, but we can expedite shipments via Air Freight.
**For International Shipments SkinAct/ SpaandEquipment.com is not responsible for Custom Clearance, Custom duty or any other Fee from destination country. Costumer is Sole responsible for Custom Clearance and Custom Duty for the shipment.ntal USA

**Standard Shipping cost shown on the website is only for Continental USA (48 States) for other places including Hawaii, Alaska, Canada, Porto Rico, American territories outside main land and other international orders shipping and payment options subject to change.


 If you have any customer service questions, order status inquiries, concerns regarding defective product, assembly of furniture or product operation, please call 1-800-418-0830 and ask for the Customer Service Department.
Curbside Delivery:
Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials. Your item will be shipped to a local delivery terminal. The delivery terminal will call you when your item arrives to schedule a delivery appointment. Deliveries are made between the hours of 8:00 AM and 5:00 PM Monday through Friday and will be scheduled as a 4-hour window. Your item will be delivered truck and will be taken off the truck by the delivery driver. SkinAct SpaandEquipment will recommend and may sometimes require liftgates for larger items for an additional charge. Upon delivery please inspect your item(s). You will be required to sign a Proof of Delivery receipt. Please note any damage to the item or packaging on the delivery receipt or, if refusing delivery due to damage please note refused due to damage on this receipt. A signature is required for all deliveries; the driver is unable to complete delivery without a signed delivery receipt. Please note, if you live down a road or driveway that the delivery truck cannot access without causing damage to the truck we will be unable to complete delivery.


Limitations of Warranty
1 Your purchase is covered by a 1 Year limited warranty. Some items come with Lifetime Warranty in which case the warranty term extends to the life of the unit, but all the other warranty limitation still apply such as improper use, damage due to natural elements, water damage and etc… All electronics and hydraulic pumps are covered by a industry standard 180 days warranty from the date of the purchase.
2 SpaandEquipment.com shall not, under any circumstances, be liable for abuse, misuse, normal wear and tear, alteration, improper maintenance, unauthorized repair, design concepts, any chipping, fading or peeling of laminate or any acts of nature, such as, fire, water damage, freeze, etc.
3 SpaandEquipment.com reserves the right to replace any discontinued item with a like or similar item.
4 A licensed plumber must perform all installation for plumbing and all plumbing related equipment. Failure to do so will result in the warranty being voided. Documentation must be provided to SpaandEquipment.com for all plumbing related warranty issues.
5 All transit costs for items returned to SpaandEquipment.com or replaced by SpaandEquipment.com is the sole responsibility of the customer.
6 An approved electrician must service all equipment still under warranty. Failure to do so will result in the warranty being voided.
7 Any reconditioned, open box and floor models are sold as is and do not include a warranty unless otherwise noted by SpaandEquipment.com
DISCLAIMER
Terms and conditions are subject to change without prior notice.

NOTICE
Rotating Treatment Tables and treatment tables:

When operating a hydraulic or electric rotating facial bed or treatment table,
it is the operator’s responsibility to ensure the safety of their clients when
To ensure stability:
1. Be sure bed is on a level, non-slippery surface.
2. Be sure to adjust self-leveling feet.
3. Always orient the bed in-line or parallel with the base for treatment
purposes.
4. When rotating the bed, it is recommended that there be no client on
the bed at that time.
5. If there is a client on the bed during rotation, it is recommended that
client be seated in the upright sitting position.
6. When rotating the bed, if there is a client in the bed, the bed MUST be
held from underneath at the head of the bed by the operator as it is in
rotation.
7. Sitting on either the head or the foot of the bed is strictly forbidden,
regardless of the position of the bed.
8. Hydraulic or electric rotating facial beds or treatment tables are not
designed for massage. Excess downward pressure can cause
instability.
9. Aligning the bed perpendicular to the base or using the bed on a
slippery surface may cause the bed to become unstable. Injury to
patron may occur.

COPYRIGHT

All logos, trademarks, artwork, literature, photographs and designs used for the purpose of promotion of SpaandEquipment.com products are proprietary and the sole property of SpaandEquipment.com. Any unauthorized reproduction, copy, or use of any of these items constitutes a copyright infringement and is punishable by U.S and International Copyright Law.


PRIVACY POLICY

All personal and company data contents including customers Name, Phone Number and, Credit Card information are stored on a secure and protected server. SpaandEquipment.com DOES NOT sell or market your valuable personal information to any other company. Your information will only be used to complete Repeat orders and to offer you the latest in our inventory either by e-mail or U.S Postal Service. We take privacy very seriously, and treat our clients confidential files same as our own.

 

What information do we collect?
 

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.


How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.


How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.


Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.


Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include www.spaandequipment.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.


Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).


Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2003.


Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.


Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.




Your consent

By using our site, you consent to our privacy policy.