Spa and Equipment :: Return/Shipping/Warranty Policy

Return/Shipping/Warranty Policy

Exchanges, Returns & Refunds
1 All returned products will incur a 15% restocking/reconditioning fee if the box/crate/container has been opened.
2 All merchandise must be returned in its original box with original packing materials and must be packed in such a manner that it will not incur damages in return transit. Any damages to returned products are the sole responsibility of the customer and such damage claims are between the carrier and customer.
3 Refunds and exchanges will be given within 30 days from the original date of purchase.All credits and remaining refunds for merchandise will be given back to the customer in the form of original payment type.
4 Custom orders CANNOT be returned for any reason whatsoever.
5 All refunds issued will be less shipping charges. Customers are responsible for all return shipping charges.
6 All returns must be approved SpaandEquipment.com before they are returned and must be accompanied by an RMA number
7 There will be no cash refund issued for financed orders, only store credit will be issued for financed orders.
8 Return shipping costs are at the expense of the customer.
9 For health and safety reasons, special restrictions apply on some items, such as foot spas, skincare equipment, etc.

 

REQUREMENTS AND LOCAL CODES: ANY CONFORMANCE WITH LOCAL CODES OR INSPECTIONS IS THE RESPONSIBILITY OF THE PURCHASER.

For Hawaii, Alaska, Canada, Porto Rico, American territories outside main land and other international orders product warranty does not cover product shipping charges for replacement or damaged items at any shape or form and anytime or day after purchase. Client is sole responsible for all the shipping charges during the warranty period.

 

Limitations of Warranty 


1 Your purchase is covered by a 1 Year limited warranty. Some items come with Lifetime Warranty in which case the warranty term extends to the life of the unit, but all the other warranty limitation still apply such as improper use, damage due to natural elements, water damage and etc� All electronics and hydraulic pumps are covered by a industry standard 180 days warranty from the date of the purchase.

2 SpaandEquipment.com shall not, under any circumstances, be liable for abuse, misuse, normal wear and tear, alteration, improper maintenance, unauthorized repair, design concepts, any chipping, fading or peeling of laminate or any acts of nature, such as, fire, water damage, freeze, etc.

3 SpaandEquipment.com reserves the right to replace any discontinued item with a like or similar item.

4 A licensed plumber must perform all installation for plumbing and all plumbing related equipment. Failure to do so will result in the warranty being voided. Documentation must be provided to SpaandEquipment.com for all plumbing related warranty issues.

5 All transit costs for items returned to SpaandEquipment.com or replaced by SpaandEquipment.com is the sole responsibility of the customer.

6 An approved electrician must service all equipment still under warranty. Failure to do so will result in the warranty being voided.

7 Any reconditioned, open box and floor models are sold as is and do not include a warranty unless otherwise noted by SpaandEquipment.com

WARRANTY ON ALL EQUIPMENT
1 Year warranty from date of invoice.

Warranty for Malfunction & Manufacturer's defect only ( parts, labor & shipping not included). THIS WARRANTY IS VOID IN THE EVENT EQUIPMENT IS DAMAGED BY IMPROPER USE. This Warranty DOES NOT COVER malfunction and/or manufacturer's defects discoverable upon reasonable inspection on date of delivery, unless Warranty holder (1) submits photograph of defect or damage taken no later than date of delivery; and (2) reports defect or damage to Company within 24 hours of date of delivery. Notwithstanding anything to contrary herein stated, this Warranty DOES NOT apply to any malfunction or manufacturer's defect unless Warranty holder: (1) obtains a return authorization number issued by Company; (2) ships damaged or defective product to Company under that authorization number together with original packaging and tracking number of carrier pursuant to which equipment was originally delivered; (3) pays all costs associated with return shipment of equipment to Company; (4) pays Company a restocking charge of twenty five percent (25%) of the invoice price (inclusive of any and all costs and expenses incurred by Company in packing, shipping transporting or otherwise delivering replacement equipment to Customer). The company will issue company credit only for returns. No refunds. IN THE EVENT OF CHARGEBACKS OR STOP PAYMENTS, THIS WARRANTY IS VOID. RECEIVER MUST BE PRESENT UPON ARRIVAL OF MERCHANDISE. ANY DAMAGE DUE TO SHIPPING, DO NOT REMOVE ITEMS FROM THE ORIGINAL PACKAGING AND MUST BE REPORTED TO SPAANDEQUIPMENT.COM. PHONE # 800.418.0830. ANY CLAIM OR DAMAGE NOT REPORTED WITHIN 24 HOURS WILL NOT BE HONORED.TERMS & CONDITONS OF PURCHASE

Important Note*: SpaandEquipment.com Skin Act strongly requires you ship your return with insurance using FedEx or UPS carriers. If there is any damage to the item upon return, we reserve the right to refuse refund, or to assess a restocking/repair fee to be subtracted from your return amount. SpaandEquipment.com Skin Act will not be responsible for damage during return shipment. It is the responsibility of the sender to file a damage claim with their chosen carrier.

 

Any shipment that is refused from the carrier without first contacting SpaandEquipment.com Skin Act may be subject to a 25% restocking fee and/or our cost for shipping - whichever is greater.

 

If you have an item that for safety reasons cannot be repackaged, you may be charged a restocking fee to account for parts that cannot be reused. This includes but is not limited to:

 

    All Skin Act Brand Products (including gift packages)

    Diamond Microdermabrasion Tips

    Vacuum Filters

    Facial Massage Brushes

    Parts & accessory sales

    Microcurrent self-use mask & eyepads

 

If you have any questions, please contact our offices at the number below

 

After 30 days our merchandise falls under the SpaandEquipment.com Skin Act Beauty 1-year warranty terms and conditions.

Return Procedures

 

If you wish to return your merchandise within 30 days of your original date of purchase, simply follow the steps below:

 

Return Refund Requirements:

 

    Item must be in brand-new condition. If freight damage occurred during shipping you must call within 24 hours of receipt to notify SpaandEquipment.com Skin Act so we can follow up a claim with the shipping carrier

    Item must be returned in the original packaging. Save your original packaging after opening. SpaandEquipment.com Skin Act Beauty cannot offer a full refund without our original manufacturer packaging.

 

Steps to return an item:

 

    Call one of our representatives at SpaandEquipment.com Skin Act to let us know you would like to return your item. Your representative will add you to the Returns Database and send you and SpaandEquipment.com Skin Act Return Authorization Form.

    Speak with a representative to receive the SpaandEquipment.com Skin Act Return Authorization Form. This Form is mandatory for all returns.

    Important Note: Returned items from customers not listed in the Returns Database, or without an official RMA Form will result in refusal of your shipment.

    Print and fill out the return form and include this in the box with your return merchandise.

    Place your like-new condition merchandise back in the original packaging and seal the box.

    Place a note in the box with the reason you are returning the item, your full name, and your phone number.

    Ship it back to SpaandEquipment.com Skin Act at the address below using the carrier of your choice (customer is responsible for all return shipping charges). We strongly recommend you put insurance on your return shipment as any damage during return shipping may incur a restocking fee.

 

Once SpaandEquipment.com Skin Act receives your return, we will open the box to ensure all parts are included and condition is like-new. Upon verification we will issue a refund minus all the shipping charges and restocking fee of %15 of your purchase price. All refunds are applied to the same payment method used in the original purchase.

 

All freight damage must be reported to SpaandEquipment.com Skin Act within 24 hours. If damage is visible on delivery, please refuse shipment and contact us at 1(800) 418-0830 or email at info@spaandequipment.com.

SpaandEquipment.com Skin Act Parts & Accessories Return Policy

 

All SpaandEquipment.com Skin Act part and accessory sales are final and are not eligible for refunds or exchanges. We urge you to ensure you are ordering the correct item before finalizing your purchase.

 

If you have questions or concerns about a part or accessory being compatible with your item, please do not hesitate to call before ordering and speak with one of our customer support specialists so they can ensure your satisfaction: 1.800.418.0830

 

Skin Care Product Return Policy

Due to strict safety and hygiene policies as well as the highly personal nature of the skin care products we sell, we are unable to accept any returns on skin care products purchased from SpaandEquipment.com Skin Act.

 

Bottles Damaged in Shipping:

SpaandEquipment.com Skin Act strives to ensure properly sealed packaging when shipping our products however in rare instances, transit damage may occur.

 

When your order arrives, immediately inspect each individual bottle for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however if damage occurred to the content(s) in your shipment, please contact us immediately at 1.800.418.0830.  Please provide the order information along with your email address and shipping zip code for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

 

When purchasing bulk quantities, please open each case to verify all individual bottles arrived safely and undamaged.  If you are unable to verify safe shipment, make sure a representative can do so for you.  After 48 hours from delivery date, we cannot accept any returns or exchanges for skin care products.



For More Info click here or Pleases go to Terms and Condition